Please read and understand our warranty and return policy before placing an order.- THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
- NO REFUNDS OR RETURNS ON E_LIQUID.
- NO WARRANTY ON ATOMIZERS OR CARTOMIZERS
- EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO VAPER VENUE.
- THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 14 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
- PLEASE TEST ALL PRODUCTS UPON RECIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
For products that have failed outside of the warranty period, Please email us and we'll help find a solution.
Products that are functional, not sold by Vaper Venue, determined to be out of warranty or damaged by misuse will be sent back without exchange.
Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than Vaper Venue are not eligible for exchange.
Please email us to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.
Shipping fees are non-refundable.
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.
Requests to correct fulfillment mistakes that are made by Vaper Venue resulting in your receipt of incorrect or missing items in your order will be accepted for 14 days after the receipt of your order.
Requests for missing or incorrect items will not be accepted after 14 days from the date you have received your order.
Please inspect your order immediately upon receipt and if you feel there is an error please email us. Instructions will be provided once a request is submitted.Disposable E-Cigarrettes
Disposable e-cigarette kits are not eligible for exchange or refund unless DOA and a Ticket is submitted within 14 days of receipt of your order. Please contact us if you feel you have received a DOA disposable e-cigarette.
Catridges and Cartomizer Refund/Return Policy
Cartomizers and cartridges have no warranty and all purchases are final on these products.
Other Support, Warranty, Exchange or Return questions
Please contact us for any questions, support or other issues that we may be able to help you with.
Return, Repair, Exchange Processing Procedure
We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.
Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a like product of equal or greater value, or provide a refund at our discretion.